Who controls your data
Instance Trackcore, 2 Park Place, Carsgoe, KW12 6DP, is the controller for personal data collected through this website. This notice covers visitors and people making an initial business enquiry. Client-project processing is addressed separately in the relevant agreement.
What we collect and why
When you enquire, we may collect your name, work email, organisation, telephone details and the content of your message. We use it to respond, assess project fit, prepare a proposal and maintain appropriate business records. Our lawful bases are legitimate interests in operating our consultancy, steps requested before a contract, and legal obligations where applicable.
Website data and cookies
Essential technical information may be processed to deliver and secure the site. Optional aggregate analytics is used only where you accept it through the cookie banner. See our cookie policy for details and preference information.
Sharing and international transfers
We do not sell personal data. Limited information may be handled by hosting, email, professional-advice or IT providers acting under suitable terms, or disclosed where law requires it. If a provider processes information outside the UK, we use an applicable safeguard such as UK adequacy regulations or approved contractual clauses.
Retention and security
Unsuccessful enquiry records are normally deleted after 12 months. Contract, invoice and required tax records may be retained for up to seven years. We use access controls, minimisation and proportionate technical safeguards, but no internet transmission is entirely risk free.
Your rights
Depending on the circumstances, you may ask for access, correction, deletion, restriction, portability or objection. You may withdraw consent without affecting earlier lawful processing. Contact us at the postal address above or by telephone. You can also complain to the UK Information Commissioner’s Office at ico.org.uk.